Shipping policy

Last updated: 16/11/2025

Order Processing

Order processing takes 0–2 business days from the moment the payment is received.
Orders are processed Monday to Friday, excluding public holidays.
Orders placed during weekends or on public holidays are handled on the next available business day.

Delivery Times

All shipments depart from our logistics center in Rome (Italy).
The delivery times below are estimated and may vary depending on destination and external factors.

Note: delivery times should be added to processing times to estimate the total time from order to delivery.

Italy, Austria, France, Germany

1–2 business days
Note: In Italy we do not ship to locations in the Province of Sondrio and Province of Como.

Belgium, Netherlands, Spain

2–4 business days
Note: In Spain we do not ship to the Balearic Islands or the Canary Islands.

Croatia, Czech Republic, Denmark, Hungary, Poland, Slovakia, Slovenia

3–5 business days

Bulgaria, Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Romania, Sweden

3–6 business days
Note: In Portugal we do not ship to the Azores or Madeira.

Shipping Rates

Shipping costs are displayed and applied at checkout before the order is confirmed and paid.

Meaning of optional services:
Tranquillity: adds 30 extra days of product warranty.
Priority: adds 90 extra days of product warranty and gives priority handling during shipment preparation.

Italy, Austria, France, Germany

  • Standard: Free
  • Tranquillity: € 2.99
  • Priority: € 4.99

Belgium, Netherlands, Spain

  • Standard: Free
  • Tranquillity: € 2.99
  • Priority: € 4.99

Croatia, Czech Republic, Denmark, Hungary, Poland, Slovakia, Slovenia

  • Standard: € 4.99
  • Tranquillity: € 6.99
  • Priority: € 8.99

Bulgaria, Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Romania, Sweden

  • Standard: € 9.99
  • Priority: € 12.99
  • Free standard shipping for orders ≥ 100€

Order Tracking

Once your order has been shipped, you will receive an email containing the tracking link.
If you do not receive it within 24 hours, check your spam folder or contact us at support[at]raidertool.com including your order number.

Lost or Damaged Parcels

We are responsible for your parcel until it is physically delivered to the customer, in accordance with EU regulations.
If your parcel arrives damaged, incomplete, or does not arrive at all, please contact us within 7 days from the estimated delivery date.

Undelivered Parcels / Incorrect Address

If a parcel is returned to sender due to non-collection or because an incorrect address was provided by the customer, we may require a new payment of the shipping costs to resend the order.

Possible Delays

During holidays, peak seasons, severe weather conditions, or other external factors, delivery times may vary.

Logistics Center

All shipments depart from our warehouse in Rome (Italy).